Front Desk Manager

Job Description

We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained.

To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills.

Front Desk Manager Responsibilities:

• Defining and implementing front desk objectives and procedures.
• Tending to patients' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area are kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Front Desk Manager Requirements:

• High school diploma or GED.
• A minimum of 2 years of experience as a front desk manager or similar.
• Dental experience (Pediatric Dentistry a Plus!)
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• The candidate should be able to contribute to the smooth running of the office and help to improve company procedures and day-to-day operations.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Dental experience

Experience:

• Customer service: 2 years (Required)
• Dental Front Desk: 2 years (Required)

Work Location: In person

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