General Purpose
Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Main Job Tasks, Duties and Responsibilities

• greet patients
• register new patients according to established office protocols
• assist patients to complete all necessary forms and documentation
• verify and update patient information
• enter all relevant patient information into data system
• maintain and manage patient records in compliance with privacy and security regulations
• answer and manage incoming calls/emails
• schedule patient appointments
• confirm upcoming appointments and recalls according to office protocol
• arrange route slips for the next day's appointments
• fill in cancellations and no-shows
• organize referrals to other medical specialists
• collect and receipt payments from patients at time of treatment
• inform patients of financial treatment plan options/ payment schedules
• prepare and mail billing statements
• prepare claim forms for dental insurance
• arrange supporting documents for insurance claims
• sort and distribute incoming and outgoing mail/lab cases
• maintain a professional reception area
• safeguard patient privacy and confidentiality

Education and Experience

• knowledge of Dentrix
• knowledge of dental terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of dental insurance

Key Competencies and Skills

• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
we are following all the CDC recommendations for COVID-19.

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Scheduling: 1 year (Required)
• Dentrix: 1 year (Required)

Work Location: In person

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