An opportunity exists for a Depot Service and Pipette Calibration Technician in the Life Sciences and Laboratory Products Group of Thermo Fisher Scientific. This position offers the right candidate a key position and will provide opportunities for career development and growth. The position is located in Tewksbury Ma USA

The Life Sciences and Laboratory Products Group unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals – quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most – delivering answers and innovations that save and improve lives.

How will you make an impact:

You will enable our customers to make the world healthier, cleaner, and safer by providing maintenance, repair, and calibration equipment solutions.

What will you do:

Connect with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.

Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.

Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).

Follow all applicable Standard Operating Procedures (SOP’s) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

How will you get here:

• A High School Diploma or Tech School is the required minimum education.

Experience:

• Ability to operate independently, with initiative, and good business judgment
• Experience in customer engagement
• 2+ years’ experience in a similar role
• Good digital literacy including an understanding of Windows, Word, Excel and Access
• Ability to learn and develop new processes within our CRM application
• Oral and written communications skills
• Interpersonal and time management skills
• Experience within an accredited (ISO 17025) Calibration Laboratory a plus

Knowledge, Skills, Abilities:

• Outstanding analytical capability and problem-solving skills.
• Ability to work in a team environment and influence others to achieve results.
• Self-motivated with bias for action.
• Excellent interpersonal and persuasive communications abilities.
• Substantiated capability to optimally negotiate and close business.
• Evidence of professional presentation skills.
• Outstanding follow-up and interpersonal skills.
• Willingness to travel to accomplish assigned goals.
• Demonstrate the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com