Desktop Support Specialist Job at Expedite Technology Solutions
Title: Desktop Support Specialist
Location: 801 Silver Lake Blvd, Dover, DE, 19904
6+ Months of contract
Client: State of DE
Payrate: $33/hr. on W2
Roles and Responsibilities:
- This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
- The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
- Excellent communication and customer service skills are a must.
- The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
- This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
Preferred Education:
A+ Certification and Network+ Certification or demonstrated equivalent.
Role Details:
- Process all inbound telephone calls, emails, and tickets as assigned.
- Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
- 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
- Basic troubleshooting of LAN/WAN issues
- Remote troubleshooting of desktop issues
- Thorough documentation and (when necessary) escalation of all incident
Job Type: Contract
Salary: $30.00 - $32.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Dover, DE 19904: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 2 years (Required)
- Windows: 2 years (Required)
- troubleshooting: 1 year (Required)
- LAN/WAN: 1 year (Required)
- Ticketing: 1 year (Required)
License/Certification:
- CompTIA A+ (Required)
- CompTIA Network+ (Required)
Work Location: One location
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