Desktop Support Tech (Technical Analyst)

Washington, DC (100% onsite)

Hire Type: Contract

Job description:

This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues. You will be expected to scope out the End User’s computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical. You will work with the Enterprise Service Desk as well as client GIS teams. You may interface with all levels of employees across the company.

Position requirements:

• Bachelor’s degree and/or 6+ years equivalent technical support work experience
• MUST HAVE experience in both Windows PC and Mac OSX/Apple
• Experience in
• Windows 10
• OSX10.14 and above
• O365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
• Internet Browsers (Internet Explorer, Safari, FireFox, Chrome, Edge)
• TCP/IP
• Server, Desktop and Laptops (Dell, HP, Apple)
• Cloud: Egnyte, OneDrive, G Suite
• Troubleshooting remote access & network issues
• LAN/WAN
• Phones / Video Conferencing (Teams, Skype for Business, Zoom, WebEx, Blue Jeans)
• SOX Compliance (Sarbanes-Oxley Act)
• Customer focused and solution-oriented
• Enjoy contributing to a team
• Attention to detail

Responsibilities include, but are not limited to:

• Provide technical end-user desktop computer support as needed
• Install, configure, and troubleshoot desktop systems, workstations, mobile devices, servers, and network issues
• Resolve end user’s desktop computer and mobile device issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware
• Troubleshoot problems applying established techniques, procedures or specific standards described in organizational operating guidelines
• Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position
• May also perform other duties as assigned by their manager.

Job Types: Full-time, Contract

Salary: $15.20 - $40.58 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Washington, DC 20001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.