Job Brief

The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client side support for teleworkers, ensuring minimum user downtime.

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Our value is in our employees – smart, passionate, and fun people

Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position.

Job Description:

The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime.

Essential Functions:

• Must possess the following skills with the ability to demonstrate, if asked:
• Working knowledge of Microsoft Windows 7, Microsoft Office Suite 2010, Internet Explorer/Google/Mozilla, Microsoft Active Directory, and third-party applications such as Adobe.
• Install and troubleshoot computers, multi-function devices, printers, and peripherals using individual experience and documented Incident models.
• Install and troubleshoot a variety of software packages within a primarily Microsoft Windows based environment with some iOS devices.
• Be able to act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Provide, as needed, customer one-on-one training and assistance with account setup, data backup, recovery, and general IT services usage to support business process requirements.
• Ensure actions support documented processes and procedures to meet or exceed operational Service Level Agreements (SLA) with the business partners.
• The ability to effectively communicate, both in person or by phone, with users and technical support.
• Show initiative and act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Lift and move IT equipment up to 35lbs between rooms, facilities, and vehicles.
• Client technologies - including Microsoft Windows and iOS operating systems.
• Video Teleconferencing - Initiate, maintain and closeout scheduled VTC sessions.
• Interface with government staff responsible for maintaining the VTC schedules to ensure delivery of timely service.
• Troubleshoot problems and issues with the service and perform corrective actions.
• Automation lifecycle planning and technology refresh - Provide install services for desktop and laptop computers across the enterprise.
• Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment.

Education:

• Associate degree in a computer related field, Bachelor's degree desired.
• CompTIA A+ or Help Desk Institute (Preferred)

Experience:

At least 2 years of desktop and computer peripheral support/troubleshooting experience.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.

We are a high technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years.

NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

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