Level II position will work independently with limited or no direct supervision to provide first/second level business technology support. They will collaborate/coordinate with business unit management and Technology Operations (TO) to support their clients in meeting business operational and financial goals. This position requires working with clients at all levels (field operations, knowledge workers, supervision/management and executive) in providing operational / business technology support.

Responsibilities:

• Provide first and second level support and technical assistance for incoming requests and incidents related to computer systems, software and hardware and tracking in ticket management system. First level support includes rotational Service Desk support assignment.
• Recommending, configuration, installation, maintenance and training of end user technology (such as personal computer, laptop, smartphone, mobile workforce devices, etc.) and software.
• Assists in the analysis/defining of client technology requirements
• Collaborate / Coordinate with TO (LAN, Network, Desktop and Security) and external vendors to provide onsite end-user / infrastructure support
• Support Corporate TO in the installation / configuration / maintenance of network WAN (routers, switches, etc.) and LAN equipment (servers, VOIP, etc.)
• Assist in selection and testing of technology hardware and application software
• Participate in presenting/preparing end user training and/or documentation.
• Provide status reports and problem summaries, and project status as required.
• Responsible for asset management in their assigned area(s)

Knowledge, Skills, Abilities, and Other Characteristics:

• Demonstrate strong interpersonal skills and listening ability to communicate effectively with clients, vendors and co-workers
• Demonstrate effective oral and written communication skills
• Demonstrate knowledge of both end user (desktop, laptop, smartphone, etc..) and infrastructure (LAN, network, etc..) technology support
• Ability to read, understand and apply technical documents
• Ability to solve problems and make sound decisions
• Ability to work independently with limited or no direct supervision
• Ability to quickly assimilate new business processes and technology changes
• Ability to prioritize and schedule tasks, pay attention to detail and demonstrate good organizational skills
• Ability to work successfully in a team and inter-team environment

Physical Attributes:

• Must be able to exert up to 25 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects
• Must be able to climb stairs on a routine basis and ladders occasionally
• Must physically qualify as a company driver with a valid driver license

Working Conditions:

• Normal Office Environment
• Travel to Field site frequently, overnight as required
• Provide on call support on rotational schedule

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future™