Supervision Received: The Dining Services People Excellence Manager serves under the general supervision of the Director of Dining Services and functions independently while following university and department policies, procedures, missions, and goals.

Supervision Exercised: Provides supervision and observation of staff who are training and onboarding including fulltime, contract, and, student employees. Directly supervises 1 student intern or up to 2 full time team members.

General Statement of Duties: The Dining Services People Excellence Manager provides training, development, evaluation, and onboarding and is responsible for improving the productivity of all department employees. This position assesses department wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for all employees specifically related to foodservice and safety. This position actively searches, creatively designs, effectively implements, and thoughtfully evaluates methods to educate, enhance performance, improve moral, and recognize positive performance for department staff. Additionally, this position maintains departmental responsibilities outlined in multiple union contracts, scheduling, and is the departmental liaison to human resources and payroll. Additionally, this position completes hiring and onboarding practices for the people resources in the department.

Duties and Responsibilities:

Duties include but are not limited to:

Essential:

• Conducts annual department training & development needs assessment. * Develops trainings and program to achieve assessment needs. * Administers spending against the departmental budget for areas of responsibility. * Obtains and /or develops effective training materials utilizing a variety of media, addressing the diversity of learning styles, and maintains training records for each employee. * Train and coach managers, supervisors and others involved in employee development efforts to achieve desired outcomes. * Plans, organizes, facilitates and orders supplies for employee development, training, and moral/celebration events. * Develops and maintains organizational communications such as bulletin boards and staff newsletters to ensure employees have knowledge of training and development events and resources as well as moral and team building activities. * Conducts follow-up assessment of all completed training to evaluate and measure results and effectiveness in achieving desired learning outcomes. * Modifies programs as needed according to assessment results for continuous improvement * Exemplifies the desired culture and philosophies of the organization. * Works effectively as a team member with other members of management. * Understands the need to deliver training in a multi-cultural|multi-generational workplace with individuals who may have English as a second language * Conducts hiring processes and recruitment for open positions in the department (full time, part time, and student employees) * Completes on-boarding and orientation processes for new employees as well as assessment and follow up to ensure success * Serves as backup and support for payroll duties in the absence of area managers * Creates and updates Contractor and Student Employee handbooks * Reviews and creates new procedures in the department as related to job functions * Maintains attendance logs in a database and monitors for patterns of behavior * Create and execute a student leadership and supervisor program * Create, maintain, and evaluate training and onboarding curriculum for each area * Establishes employee moral efforts and programming to celebrate and recognize department employees. * Collaborates with on campus departments and regional peers to complete job duties. * During peak periods of demand/summer, assists in Dining operations and delivery of services * Maintains departmental responsibilities outlined in multiple union contracts * The Dining Departmental liaison to Human Resources and Payroll * Other duties as assigned

Job Type: Full-time

Pay: $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 4 years

Physical setting:

• Casual dining restaurant

Restaurant type:

• Casual dining restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

COVID-19 considerations:
Proof of Vaccination or Religious/Medical Accommodation with safety protocols.

Work Location: One location

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