Have you always dreamed of a career where you can make a difference for animals and the people who love them? The Wisconsin Humane Society is looking for a Director of Animal and Client Services at our Green Bay Campus! You’ll be in partnership with our operations team to provide leadership and support to our animal care, client services, veterinary support, foster, and transfer teams across the organization. The position reports to our Sr. Director of Animal and Client Services. If you’re looking for the perfect management opportunity to support and develop leaders while making a difference for thousands of animals and families each year, this position is for you. Apply today – you’ll be happy you did!

Job Responsibilities

Responsibilities include, but are not limited to:

• Create, foster, and strengthen team strategic and operating plans, structures and processes to form a consistent platform for performance, improvement, and implementation of organizational plans and strategic direction
• Support and engage our animal and client services teams using our supervisory processes, people-centered approach, and values from hiring, training, and onboarding through their tenure
• Embrace and demonstrate WHS’s people-centered philosophy in which we partner with people to fulfill our mission using a welcoming, supportive, and non-judgmental approach.
• Collaborate with department, campus, and organizational leadership to maintain alignment of people, processes, and team functions, including an active role within the organizational Operations Team
• Consistently and positively communicate organizational and department strategic direction, priorities, values, and key information
• Ensure excellent customer service focused on maintaining and improving relationships in all aspects of our client-related work
• Implement, monitor and maintain organizationally-defined animal care and client service standards
• Generate and implement campus-specific standards and procedures as necessary
• Monitor animal population and ensure that animals are moving efficiently from intake to outcome
• Oversee scheduling, supervision, and support for daily staff activities; assist staff in managing and prioritizing daily tasks
• Use WHS supervisors’ tools to develop performance and professional growth of each direct report
• Monitor all aspects of respective department budget

Qualifications

• Prior supervisory experience; experience working in a shelter preferred
• Excellent problem-solving, time management, and written and verbal communication skills
• Ability to work as part of a team and inspire great performance
• Commitment to the mission, values, goals, and people-centered philosophy of WHS
• Ability to balance the needs of the organization with the needs of staff, animals, and clients
• Ability to demonstrate or learn animal handling techniques that maintain safety while minimizing fear, anxiety, and stress
• Ability to work Monday through Friday at the Ozaukee campus, with nights and weekends as needed

Benefits

Full-time Benefits Include:

• Health, dental, and vision insurance
• Group term life insurance and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Aflac supplemental benefit
• 403(b) retirement plan with company match
• Paid family Leave

Time off including:

• Vacation
• Paid time off (PTO)
• Holiday

Full-time and part-time staff are eligible for the following benefits:

• 403(b) retirement plan
• Employee Assistance Program (EAP)
• 30% off adoption fees
• 30% off manners classes and behavior consultations
• 20% off youth programs
• Event discounts
• Animal Antics retail discounts
• Limited wellness/veterinary care services for companion animals

Application Instructions

To apply for this position, please complete the Apply Now section at the top of this job page to begin your online employment application. Only applications submitted through our online application system may be considered. Please know that it is our policy to reply to each and every application received once we have a status update.

Come see why over 240 staff call one of WHS’s 6 locations home! You’ll be happy you did!

Equal Opportunity Employer

The Wisconsin Humane Society believes in equal employment opportunity for all employees and applicants for employment. WHS’s success depends on engaging qualified people regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law.

About Us

The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, and Brown Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, educational programming, and veterinary resources for animals from low-income households, retail stores, volunteer programs, and dog training classes. The Milwaukee shelter also houses the states busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.