Job Summary:The Director of Operations oversees the day-to-day operations of guest services (front office), housekeeping, laundry, and the Cafe department strengthening their relationships.

Primary Responsibilities:

• Responsible for daily, monthly and annual property cash handling procedures, deposits, and security.
• Assists General Manager in creating the annual budget; monitors and reports variances against the budget; and tracks labor costs and related expenses.
• Resolve routine employee issues as needed and bring issues to the attention of property manager as necessary. Make recommendations to manager in accordance with progressive disciplinary policy.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Ensures cleanliness levels are maintained through routine inspections.
• Adapts to new job situation and information quickly. Handles multiple assignments and changes.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to employees.
• Promote teamwork and quality service through daily communication and coordination with all departments.
• Anticipate Guests needs, prior to arrival, and exceed guest expectations. Follow-up on service recovery.
• Oversee the breakfast and social hour operations including food and beverage, customer service and inventories.
• Lead the team in all training standards of service, beverage service, and all points on the service audits per area including Serve Safe training.

Note: Other duties as assigned by the General Manager

Qualifications:

Education/ Experience:

• High School diploma or equivalent required
• Experience working in hospitality management
• Previous Director of Operations or Assistant General Manager experience preferred
• Basic reading, writing and math skills

Skills and Abilities:

• Strong oral and written communication skills
• Leadership skills
• Attention to detail
• Basic Computer Skills (including Excel, Word and Outlook)
• Teamwork
• May be required to work nights.
• Will be required to work weekends and holidays.
• May be asked to work overtime.

Physical Requirements:

• Must be able to do the following: walking, unlocking, opening, pushing, pulling, lifting, bending and stretching through scheduled shift.
• Able to operate a vacuum cleaner.
• Lift and pull items weighing as much as 25 pounds and pull/ push up to 100 pounds.

• Be able to work in a fast paced, stressful environment at times.