The Company

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: 5Cs

• Culligan as One
• Customers come first
• Commitment to Innovation
• Courage to do what’s right
• Consistently deliver exceptional results

The Position

As the Director of Service Operations at Quench, you will play a crucial role in delivering world-class service to our customers. Reporting directly to the Senior VP of Service, you will lead and support a variety of teams, including Facilities, Health and Safety, Fleet, Administration, and M&A Integration. With your strategic vision and operational expertise, you will help shape the future of our service organization and drive our growth as a company.

Responsibilities

In this role, you will have a broad range of responsibilities, including:

• Leading the development of company budget and growth strategy.
• Developing and executing strategies to optimize department and company growth.
• Communicating with company executives and other stakeholders to align on priorities and goals.
• Conducting performance reviews of managers to ensure they are meeting key performance objectives.
• Ensuring adherence to key performance objectives to meet business and customer expectations.
• Talent management, including employee development and retention.
• Creating reports, analyzing metrics, and identifying performance trends.

Requirements

To be successful in this role, you will need:

• Excellent written and verbal communication skills to effectively convey complex ideas to a diverse set of stakeholders.
• Strong people skills to manage and motivate teams of diverse backgrounds.
• Outstanding organizational skills to manage multiple priorities and deliverables.
• Proficient operational and financial acumen to manage budgets, forecast resource needs, and analyze financial reports.
• Experience with Microsoft Office applications including Office, Outlook, and Teams.
• Proven ability to manage budgets and optimize resource allocation in a similar role.
• Bachelor's degree in business administration or a related field.
• 3+ years of experience managing human resources, finances, operations, or strategies.
• Experience with CRM Enterprise software such as Salesforce.

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, and social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.