JOB DESCRIPTION

Job Title: Dispatch Assistant
Reports to: Dispatch Manager

POSITION SUMMARY

The primary responsibility of the Dispatch Assistant is to ensure safe, accurate, timely and efficient delivery of all orders while facilitating and supporting drivers and dispatchers as they perform their duties.

RESPONSIBILITIES

• Ensure each customer receives outstanding service
• Provide accurate and efficient communication for all delivery orders
• Complete administrative duties as required including DOT compliance files and ticket processing.
• Ensuring all trucks that are dispatched are accepting, logging and using our Fleet program.
• Answer phones and respond to customer requests;
• Answer customers' questions and provide information on delivery times, trucking information and policies
• Communicate with Sales and Purchasing departments regarding orders for delivery, pick-up or transfer
• Consistently exhibit behavior reflective of Gulfshore Trucking's professional image.

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QUALIFICATIONS / KEY SKILL REQUIREMENTS

• Ability to provide excellent customer service;
• Ability to effectively communicate both orally and in writing in English and Spanish.
• Excellent math, problem solving and organizational skills;
• Be a fast learner and have the ability to perform multiple tasks at once;
• Comfortable working in a fast paced environment;
• Skilled in map reading
• Ability to learn the delivery areas to coordinate driver's deliveries
• Be computer proficient
• Be cheerful and come to work every day with a positive attitude
• Strong team player yet still able to work independently with minimal supervision

SUPERVISORY RESPONSIBILITIES

None.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Sedentary – sitting most of the time, but may involve walking or standing for brief periods of time. While performing the duties of this job, the employee is regularly required to work in an office-trailer.

ADDITIONAL REQUIREMENTS

Will be required to perform other duties as requested, directed or assigned.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Fort Myers, FL 33967: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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