District Lead Associate (St. Louis) Job at fit-flavors
fit-flavors Chesterfield, MO 63017
$19 an hour
fit-flavors District Lead Associate (St. Louis)
Department: Customer Experience
Reports To: District Manager
Exemption Status: Exempt
Position Summary
We are seeking a highly motivated and experienced District Lead Associate to support all of our St. Louis area fit-flavors locations. As a District Lead Associate, you will work closely with the Store Managers across all St. Louis fit-flavors locations to ensure our district’s store operations and customer experience meet the company standard. Your main responsibility will be to provide best-in-class, legendary customer service to all fit-flavors customers through selling meals, smoothies, and other products and services based on the active promotions.
This role is for you if you have a passion for health, helping others, and are flexible and willing to support all 6 district locations (Chesterfield, Brentwood, St. Peters, Creve Coeur, Sunset Hills, COMING SOON: Des Peres)
Education & Experience
Department: Customer Experience
Reports To: District Manager
Exemption Status: Exempt
Position Summary
We are seeking a highly motivated and experienced District Lead Associate to support all of our St. Louis area fit-flavors locations. As a District Lead Associate, you will work closely with the Store Managers across all St. Louis fit-flavors locations to ensure our district’s store operations and customer experience meet the company standard. Your main responsibility will be to provide best-in-class, legendary customer service to all fit-flavors customers through selling meals, smoothies, and other products and services based on the active promotions.
This role is for you if you have a passion for health, helping others, and are flexible and willing to support all 6 district locations (Chesterfield, Brentwood, St. Peters, Creve Coeur, Sunset Hills, COMING SOON: Des Peres)
Education & Experience
- Minimum of 1 year of retail, food service, or similar management experience
- The ability to provide inspirational, authentic and personalized customer service
- Desire and willingness to develop professionally
- Strong interpersonal and communication skills
- Background and/or interest in health/nutrition industry
Schedule
- Full Time; 32-40 hours / week
- 4-5 shifts
- Required to work at least 2 week day full shifts
- 9:45 AM - 7:15 PM; Monday - Friday
- Required to work at least 1 weekend full shift
- 9:45 AM - 6:15 PM; Saturday - Sunday
- Must be flexible to work hours as necessary to fill any shift gaps (due to illnesses or emergencies) and provide additional support at high-volume stores during peak customer traffic times.
- Must be able to work at all fit-flavors locations in the St. Louis district
Compensation
$19 / hour
PHYSICAL REQUIREMENTS:
$19 / hour
PHYSICAL REQUIREMENTS:
- Ability to walk & move quickly within a busy environment
- Physical ability to stand for long periods of time
- Ability to tolerate cooler environment (40 degree walk-in cooler)
- Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food
BENEFITS PACKAGE:
- Health Insurance
- Dental Insurance
- Vision insurance
- 401K (with 4% company match)
- Paid time off
- Paid holidays
- Additional benefit programs (ex: free group workout/training services)
- 50% discount off meals and 30% discount off meals for immediate family members
- 1 free shift meal when working
- Family environment
- Opportunities to grow professionally in a fast-growing local business
Key Result Areas & Responsibilities
- Providing best in class customer service to all fit-flavors customers, following the Customer Experience Standard
- Properly FIFOing the meals in the cooler (dates to keep on bask stock vs front stock)
- Checking customers out through the POS system
- Knowledgeable on the food quality and preparations
- Counting the drawer each shift and being responsible for the money collected during the shift
- Answering all incoming store phone calls with excellent customer service
- Attending and actively participating in all monthly Customer Experience Team Trainings, monthly Zoom Update Meetings, and quarterly Company Town Halls
- Responsible for rotating money in the register drawers as needed (needs to be monitored and checked every shift) - Including weekly bank runs at Bank of America
- Assisting the Store Managers in managing inventory and ordering for the store location as necessary
- Having flexibility for schedule changes due to business needs
- Opening and closing the store by yourself
Licenses, Certifications & Training
- ServSafe
- Upon hiring: Read Owning the Wait by Jillian Tedesco
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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