Are you passionate about developing and leading others? Are you experienced in delighting clients? When you see a dog, do you want to snuggle it? If you answered "yes" to these questions, Canine to Five's Client Experience Manager (CEM) could be a great opportunity for you.

CEMs partner with the Pet Care Manager (PCM), to support the Facility Managers in day-to-day operations of the facility. The CEM acts as the leader of the front desk team and supports the overall client experience at the facility.

• Pay: $40,000 - $45,000/year
• Schedule: 40-45 hours a week including 2 weekends a month and rotating holidays. Typically AM shifts start at 6am and PM shifts start between 12-2pm. Shifts are approximately 8-9 hours long.

Learn more about Canine to Five: https://www.caninetofive.com/

WHY IS THIS POSITION SO PAWSOME

• Opportunities for growth - We take pride in developing our talent. We have a defined career path to leadership with a comprehensive training program.
• A fun work environment - You get to work with dogs, co-workers who are also just as passionate about dogs and their safety and wellbeing, and clients who are like family.
• A forward-thinking culture - you'll never hear us say "that is how it always has been done." In fact, if we implement one of your suggestions, you get a monetary reward.
• Comprehensive benefits and competitive compensation - Full-time employees are eligible for Blue Cross/Blue Care Network (PPO or HMO) Medical coverage, dental, vision, paid time off, free dog day care, quarterly bonuses, and tips in addition to the hourly rate.

JOB RESPONSIBILITIES

• Lead and develop a team of client service represetatives and supervisors
• Ensure the standard operating procedures are upheld and coach staff to meet these standards
• Manage performance of team members
• Provide coaching and supporting team members to document code reds to promote safety in the facility
• Develop and maintain relationships with customers
• Provide coaching and support to team members to help achieve sales goals
• Accurate and timely reporting of results, measurements and scorecard
• Arrange for veterinary care when needed
• Conduct interviews and assessments for open positions as needed
• Review and coach on video reviews
• Share in the responsibility of creating the schedule
• All other duties as assigned by the Director or Operations, Director of Client Experience and leadership team to achieve desired corporate objectives

JOB REQUIREMENTS:

• Minimum of 2 year of supervisor/management experience
• Minimum of 4 years of client service experience
• Strong computer skills including being proficient in Google Workplace and Microsoft Office
• Ability to meet the physical demands of the role, which include the ability to sit, stand for extended periods of time (up to 8 hours), reach, climb, bend, run and lift 50 lbs.
• Ability to work flexible schedules (including weekends and up to 36+ hours per week), reliable transportation and be over 18 years old.
• Passion for dogs and knowledge of dog behavior
• Strong multitasking, organization, communication and problem solving skills

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Ability to commute/relocate:

• Ferndale, MI 48220: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person

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