DSHS DDA Customer Service Specialist 3 Job at State of Washington Dept. of Social and Health Services
State of Washington Dept. of Social and Health Services Kelso, WA
Description
DSHS DDA Customer Service Specialist 3
If you are ready to put your exceptional customer service skills to work, consider this exciting opportunity. The Developmental Disabilities Administration (DDA) has an opening for a motivated Customer Service Specialist Lead to join our hard-working team of professionals. We are seeking someone who is detailed oriented, has strong organizational skills, can multi-task in a fast pace setting, and is flexible while working in a team environment.
In this role, you will provide leadership to our team in the Vancouver office and support the DDA office in Kelso, WA. Your work will help us Transform Lives!
Some of what you'll do:
Assist clients, and internal and external customers, with identifying agency processes and procedures- Provide training and mentoring to customer service staff
- Assess and monitor unit workload to ensure productivity and quality
- Keep the team up to date on any changes in systems, policies, and procedures
- Resolve difficult complaints, inquiries, and customer service problems
- Provide file system management, including the transferring and archival of client records
- Monitor and manage the maintenance of state vehicles
What we are looking for:
Experience with multi-line phone systems- Proficient in Microsoft programs and possess advanced computer skills
- Ability to clearly communicate information both orally and in writing
- Ability to develop constructive and cooperative working relationships with others
- Ability to manage competing priorities
- Experience in a fast-paced office setting with extensive customer interaction
- Prior supervisory experience
Who should apply?
Professionals with one of the following:
- Associate's degree and three years of experience providing assistance to customers regarding inquiries, complaints, or problems
- Bachelor's degree and one year of experience providing assistance to customers regarding inquiries, complaints, or problems
- Five years of experience providing assistance to customers regarding inquiries, complaints, or problems
Along with your online application please include:
Resume- Three professional references
- A cover letter
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
NOTE: Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.
Questions? Please contact Sharon.sterling@dshs.wa.gov and reference job number 04382.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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