Seeking entry level candidates to join our growing operations team!

This is a hybrid position, based in Boston. Our operations department works from home on Fridays.

Summary:

The Video & Data Analyst will be responsible for reviewing, monitoring, and analyzing transaction data, video feed, financial reports and social media reviews for numerous establishments. These may include: restaurants, bars, hotels, convenience stores, trades, etc.

Responsibilities:

• Monitor, review and analyze video feed (CCTV) and point-of sales (POS) transaction data for discrepancies, internal theft, fraud, etc.
• Analyze business trends through video feed (CCTV) to determine ways the business can improve sales, customer counts, and customer experience.
• Monitor locations through video feed (CCTV) to determine if quality of standards is being adhered to.
• Monitor for social media reviews through numerous platforms for useful information tied to sales, brand reputation, and customer satisfaction.
• Assist with ad-hoc requests from clients.
• Conduct reports of findings with detailed information and still pictures.
• Meet daily, weekly and monthly goals while maintaining high quality standards.
• Additional tasks as required.

Qualifications:

Have you been described as having a curious mind? Do you enjoy investigating patterns and root causes? If so, this may be the role for you. Qualified candidates should also have:

• High School diploma or equivalent; some college preferred. Recent college graduates are encouraged.
• Prior experience in a retail, restaurant, hospitality, or customer service environment is preferred.
• Proficient with MS Office applications.
• Demonstrates discretion; understands the importance of sensitive and confidential material.
• Excellent verbal and written communication.

Benefits:

• Company matched 401k
• Medical insurance
• Paid time off
• Paid holidays
• Commuting reimbursement
• Work from home Fridays

About Pembroke & Co.:

Founded in 2015, Pembroke & Co. is a full-service consulting firm based in Boston, MA. We are experts in new business consulting, existing business operations, loss prevention strategies, human resources, and more.

Pembroke & Co. has a culture built on the ethics and morals of the highest standard. We are self-starters, resourceful innovators, and creative thinkers. We believe in transparency with our clients as well as with our team members. Open discussions where everyone’s voice is heard are the key to our strong foundation.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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