Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses and other specialty care providers. Our elite Epic team, which takes pride in having completed our initial Epic implementation fully half a year ahead of schedule, supports Montefiore Health System’s strategic initiative to more closely integrate members and provide more advanced and better-coordinated care to patients in the region.

We are seeking an Application Analyst for our Epic Care Management team. This covers workflows for inpatient, outpatient and transitional care management.

RESPONSIBILITIES INCLUDE:

• Build, implement, install and support new applications, new components, and upgrade existing applications. Configure application settings.
• Monitor application issues and evaluate issues as they arise.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 on call rotation. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for Montefiore IT or the client.

• Contact vendor to report escalations and obtain assistance with solving issues.
• Assist with the coordination of vendor activities including hardware or software installation.
• Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments

• Perform other related duties as required.

REQUIREMENTS INCLUDE:

• 
  Epic certification in Healthy Planet, ClinDoc or Clinical Case Management.

• 2+ years of related clinical or business experience related to population health/care management.
• Application/system implementation, troubleshooting, testing, and support experience.
• Strong desktop skills including Word, Excel, PowerPoint, Visio.
• Programming or other technical skills.
• Experience dealing with end users.
• Strong analytical and problem-solving abilities.
• Strong communication, interpersonal and rapport-building skills.
• Bachelors' Degree OR Relevant work experience and Certification

Montefiore requires employees to reside in NY, NJ, CT, or PA.

Montefiore requires immunizations including for COVID and flu.

We offer excellent benefits package, in addition to remote options, a generous contribution to a 403B, and paid time off

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 4 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 211676 Salary Range/Pay Rate: $80,355.00 $107,140.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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