About the Position:

The ERP Analyst is a critical role for PakEnergy. Our Analysts work with our customers to ensure they receive maximum value from PakEnergy products and services. Analysts serve as the primary point of contact for our large oil & gas accounting software customer base, answering customer questions about our software on the phone and via email and maximizing users’ understanding and use of our vast software offerings. Analysts ensure that the PakEnergy solution's value far exceeds customers' expectations; as such, the role requires customer management experience. This role relies heavily on personal accountability for results, a willingness to go the extra mile for PakEnergy customers, and a collaborative approach that brings the best of PakEnergy to every customer.

Key Responsibilities:

• Serves as trusted advisor and thought partner for customers
• Serves as the primary point of contact for customer questions and issues with PakEnergy’s accounting software package
• Proactively develops the adoption and measurement plan as well as solution course corrections as necessary
• Responds to client emails/phone calls in a professional manner.
• Collects information in regards to software enhancements by working with clients designing, developing, and troubleshooting new and existing software programs.
• Communicate with clients, teammates, and subject matter experts to assist with resolving client needs.
• Reviews and tests each new release for quality assurance.
• Create and maintain training and class documentation.
• Work with higher need clients to resolve their issues in a timely and correct manner.

Required Skills

· Ability to perform responsibilities while being responsible for other’s workloads

· Strong, independent problem-solving skills

· Excellent leadership, coaching, and conflict resolution skills

· Strong written, verbal, and interpersonal communication skills with the ability to collaborate with others to effectively accomplish goals.

· Strong mathematical and analytical skills

· Detail oriented

· Ability to multi-task, work under pressure and meet deadlines

· Highly motivated with the ability to handle multiple tasks simultaneously, and to work independently as well as in a team environment

· Ability to take ownership and full responsibility of work product and to take on new tasks with higher levels of difficulty

· Proficiency in Microsoft Office suite products, including intermediate Excel skills

· Complete knowledge of O&G accounting principles.

· Knowledge of midstream business practices and procedures.

· Knowledge of Rev/Bill business practices and procedures

Education and Experience Requirements

· Bachelor’s Degree preferred

· 5+ years’ experience revenue accounting experience preferred

· First purchaser, service ticket, and OGP experience preferred

· 1-3 years’ supervisory experience preferred

· Wolfepak/PakEnergy experience preferred

Benefits

PakEnergy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k)-retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. PakEnergy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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