EXEC HOUSEKEEPER Job at Hard Rock Cafe International (USA), Inc.
Hard Rock Cafe International (USA), Inc. Atlantic City, NJ 08401
Overview:
Under the direction of the Director of Hotel Services, the incumbent is responsible for directing all activities of the Housekeeping Department. Manages work activities of shift managers and cleaning personnel to ensure clean, and attractive guest rooms.
Responsibilities:
- Directs the work activities of department managers and cleaning personnel.
- Assigns team member duties and inspects work for conformance to standards of cleanliness.
- Purchases and inventories stock to ensure adequate supplies. Controls supply and equipment use.
- Investigates complaints regarding cleaning and takes corrective action.
- Inspects guest rooms and hotel public areas to determine need for repairs or replacement of furniture or soft goods, and makes recommendations to administration.
- Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals.
- Conducts orientation of new team members and on-going in-service training of staff to explain company policies, work procedures, use and maintenance of supplies and equipment, and guest service skills.
- Attends training seminars to enhance management and supervisory skills, cleaning techniques and procedures, and enhance productivity.
- Maintains records of work assignments, schedules, personnel actions, budgets, time-keeping, etc., and prepares periodic reports.
- Attends periodic staff meetings with other department heads to discuss company policies and guest service, and to make recommendations to improve service and ensure more efficient operation.
- Manages department budget. Prepares reports of payroll, department expenses, supply usage, and equipment inventories.
- Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
- Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
- Perform other duties as assigned.
- High School diploma or equivalent required and five (5) years of experience in a managerial capacity overseeing a large number of housekeeping staff.
- Must have a minimum of five (5) years of experience in Casino housekeeping.
- Ability to work flexible schedules, including nights, weekends, and holidays as required
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