Key Purpose

The Facility Manager is responsible for maximizing customer satisfaction and ensuring the delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors, and facility resources.

Success Criteria

• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities
• Successful delivery of prioritized projects and programs
• In partnership with internal and external stakeholders, understand upcoming priorities and link project delivery to the needs of the business
• Deployment of relevant projects following the global/local standards while having complete ownership of project rollout and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization

Risk Management and Compliance
Customer Organization
Local Excellence Functions
External Partners and Suppliers
Account dedicated People & Culture, HSE, and Finance

• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS.

Ideal Candidate Experience

• 4+ years of facilities management experience, ideally in a supervisory role
• Bachelor’s degree in Facility Management or related field preferred
• Experience with Retail or Manufacturing preferred
• Strong supervisory background desirable, not required, along with good customer service experience.
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)
• Excellent time management skills; able to organize and work independently; bilingual is a plus.

Key Accountabilities

• Ensure delivery of contract promises
• Identify and leverage opportunities for improvement and best practices across the account, working from the global/local concept toolbox.
• Responsibility for innovation at the account, including deploying own resources in relevant corporate activities
• PMO is responsible for ensuring delivery on time, within budget, and quality of prioritized projects and programs on the account
• Collaborate with internal/external stakeholders to identify and roll out project support
• Engage in a vast network of Account Excellence Managers to ensure a steady flow of best practice sharing
• Conducts periodic internal reviews to ensure that compliance procedures are followed
• Increase customer loyalty and satisfaction through service excellence

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

ISS Group is a global organization committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $92,000 – 102,000. Final compensation will be determined based on experience and skills and may vary from the above range.

Job Type: Full-time

Pay: $92,000.00 - $102,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fort Collins, CO 80528: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Maintenance: 5 years (Preferred)
• Customer relationship management: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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