Family Advocate I (Statewide positions in; Covington, Baton Rouge, Lafayette, Alexandria, Shreveport) Job at LOPA
$45,000 - $55,000 a year
Job Title: Family Advocate I
Department: Family Services
Reports to: Family Support Services Manager
Exemption: Non-Exempt
Date Revised: October 2020
Position Summary
Family Advocate staff will aid families and hospital staff to understand the donation process. Support
donor families through grief process so they feel supported in end of life decisions. Family Advocates
are specialized in the authorization process and work towards meeting LOPA’s annual authorization
goal.
Essential Functions
Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery
processes, and procedures, including but not limited to LOPA’s aftercare family support
services
Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate
hospital staff on the importance of a timely referral.
Responds to referrals, on site or remotely, as defined in LOPA policy and procedures.
Effectively communicate with the appropriate hospital staff, in an acute care setting, regarding
the current status of a potential donor, their family’s understanding of prognosis, and the
current plan of care. (Donation Assessment Huddle, Family Support Huddle, Family Outcome
Huddle).
Effectively communicates pertinent and time sensitive referral or case information with
appropriate LOPA staff
Explains all aspects of the donation process to the family during the approach discussion,
while providing comfort, guidance and appropriate timing and pacing to meet each individual
family’s needs
Explains the difference between donation after Brain Dead and Donation after Circulatory
Death
Reviews potential medical records and documents all required information related to the
referral in the Clinical Database.
Access the donor registry and print the registry form when applicable.
Identify an acceptable brain death note according to LOPA and referring hospital policy
Proficient in completing documentation related to authorization, including but not limited to
electronic authorization, DRAI and Directed Donation.
Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others
in all interactions, including but not limited to donor families.
Job Role Expectations
Adheres to all current LOPA policies
Contributes to the incline of LOPA authorization rates.
Maintains effective communication with essential departments within the agency: Quality, HR,
Education, Development, Finance and Community.
Attends required department meetings, educational opportunities and other relevant meetings.
Completes all Q-Pulse and Traincaster assignments as required.
Maintains usability of all designated EMR access regardless of usage needs.
Participates in hospital staff and community education.
Participates in at least one community event per year.
Organizational Expectations
Upholds LOPA core values of selfless, authentic and passionate
Use constructive and positive communication
Be a team player
Hold yourself and others accountable
Keep a positive attitude
Be respectful of others
Role Progression
Progression to Family Advocate II includes successful completion of LOPA’s Preceptor
Program.
Work Environment
Possible exposure to communicable diseases, hazardous materials, pharmacological agents
with the likelihood of harm if established health precautions are followed.
Possible mental and visual fatigue associated with detailed work.
This position requires travel as needed.
This position has possible exposure to Blood-borne Pathogens and TB. Employees may at
times be in a hospital setting and may have exposure to packaged organs and tissues for
transplant and/or research.
Physical Demands
Remaining in a stationary position, often standing or sitting for prolonged periods.
Communicating with others verbally and electronically to exchange information.
Considerable time spent walking.
Repeating motions that may include the wrists, hands and/or fingers.
Use of fine motor skills.
Doing work that requires visual acuity.
Need for ability to hear.
Operating motor vehicles or heavy equipment.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Sedentary work that primarily involves sitting/standing.
Light work that includes moving or lifting objects up to 20 pounds.
Work Hours
Full time, on-call position
Available as needed Monday-Friday 8am to 5pm unless on PTO
Call requirements: 288 hours per month (12 days, 24 hour shifts)
Holiday call coverage
Education and Experience
Bachelor’s degree (B.A.) from four-year college or university; or one to two years related
experience and/or training; or equivalent combination of education and experience.
Requires experience working with families in crisis, strong organizational skills, excellent
interpersonal and communication skills, and the flexibility to work odd hours.
Knowledge, Skills & Abilities
Knowledge of Microsoft Office and Google Suite
Ability to deliver effective and professional verbal and written communication
Ability to apply common sense understanding and to solve problems
Ability to be flexible in a dynamic work environment
Knowledge of medical terminology
Ability to communicate lab values and diagnostic procedures.
Ability to effectively present information in one-on-one and small group situations
Excellent interpersonal and communication skills
Plans, implements, and documents family approach plan
Ability to concentrate for long periods of time.
Please Note :
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Department: Family Services
Reports to: Family Support Services Manager
Exemption: Non-Exempt
Date Revised: October 2020
Position Summary
Family Advocate staff will aid families and hospital staff to understand the donation process. Support
donor families through grief process so they feel supported in end of life decisions. Family Advocates
are specialized in the authorization process and work towards meeting LOPA’s annual authorization
goal.
Essential Functions
Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery
processes, and procedures, including but not limited to LOPA’s aftercare family support
services
Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate
hospital staff on the importance of a timely referral.
Responds to referrals, on site or remotely, as defined in LOPA policy and procedures.
Effectively communicate with the appropriate hospital staff, in an acute care setting, regarding
the current status of a potential donor, their family’s understanding of prognosis, and the
current plan of care. (Donation Assessment Huddle, Family Support Huddle, Family Outcome
Huddle).
Effectively communicates pertinent and time sensitive referral or case information with
appropriate LOPA staff
Explains all aspects of the donation process to the family during the approach discussion,
while providing comfort, guidance and appropriate timing and pacing to meet each individual
family’s needs
Explains the difference between donation after Brain Dead and Donation after Circulatory
Death
Reviews potential medical records and documents all required information related to the
referral in the Clinical Database.
Access the donor registry and print the registry form when applicable.
Identify an acceptable brain death note according to LOPA and referring hospital policy
Proficient in completing documentation related to authorization, including but not limited to
electronic authorization, DRAI and Directed Donation.
Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others
in all interactions, including but not limited to donor families.
Job Role Expectations
Adheres to all current LOPA policies
Contributes to the incline of LOPA authorization rates.
Maintains effective communication with essential departments within the agency: Quality, HR,
Education, Development, Finance and Community.
Attends required department meetings, educational opportunities and other relevant meetings.
Completes all Q-Pulse and Traincaster assignments as required.
Maintains usability of all designated EMR access regardless of usage needs.
Participates in hospital staff and community education.
Participates in at least one community event per year.
Organizational Expectations
Upholds LOPA core values of selfless, authentic and passionate
Use constructive and positive communication
Be a team player
Hold yourself and others accountable
Keep a positive attitude
Be respectful of others
Role Progression
Progression to Family Advocate II includes successful completion of LOPA’s Preceptor
Program.
Work Environment
Possible exposure to communicable diseases, hazardous materials, pharmacological agents
with the likelihood of harm if established health precautions are followed.
Possible mental and visual fatigue associated with detailed work.
This position requires travel as needed.
This position has possible exposure to Blood-borne Pathogens and TB. Employees may at
times be in a hospital setting and may have exposure to packaged organs and tissues for
transplant and/or research.
Physical Demands
Remaining in a stationary position, often standing or sitting for prolonged periods.
Communicating with others verbally and electronically to exchange information.
Considerable time spent walking.
Repeating motions that may include the wrists, hands and/or fingers.
Use of fine motor skills.
Doing work that requires visual acuity.
Need for ability to hear.
Operating motor vehicles or heavy equipment.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Sedentary work that primarily involves sitting/standing.
Light work that includes moving or lifting objects up to 20 pounds.
Work Hours
Full time, on-call position
Available as needed Monday-Friday 8am to 5pm unless on PTO
Call requirements: 288 hours per month (12 days, 24 hour shifts)
Holiday call coverage
Education and Experience
Bachelor’s degree (B.A.) from four-year college or university; or one to two years related
experience and/or training; or equivalent combination of education and experience.
Requires experience working with families in crisis, strong organizational skills, excellent
interpersonal and communication skills, and the flexibility to work odd hours.
Knowledge, Skills & Abilities
Knowledge of Microsoft Office and Google Suite
Ability to deliver effective and professional verbal and written communication
Ability to apply common sense understanding and to solve problems
Ability to be flexible in a dynamic work environment
Knowledge of medical terminology
Ability to communicate lab values and diagnostic procedures.
Ability to effectively present information in one-on-one and small group situations
Excellent interpersonal and communication skills
Plans, implements, and documents family approach plan
Ability to concentrate for long periods of time.
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.