Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2022!

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 57 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

This is a fully remote position. Preference will be given to candidates that live in one of the following states: MA, CT, ME, NH, RI, NJ, NY, FL, VA.

A qualified candidate for this role must have prior experience approaching families for Organ & Tissue donation.

Are you a compassionate individual that enjoys meaningful work, being part of a team, working through challenges and making a positive difference in people’s lives? If so, we want to connect with you!

The Family Authorization Coordinator (FAC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FAC assists hospitals 365 days a year to support collaborative donation processes to ensure that all potential donor families are offered the opportunity for donation via telecommunication.

Schedule

Schedule will be approximately 3-4 shifts per week, a combination of 12 hour on-call and scheduled days, including some weekend days. Shift times will be 12pm - 12am.

Responsibilities

• Works empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation
• Advocates for donation while being respectful of individual family circumstances, cultural and/or religious beliefs
• Receives new referrals, works with hospitals to assess for potentiality of preliminary discussion and/or approach
• Conducts and documents medical/social histories, offers donor families the opportunity for organ and tissue donation
• In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation
• Provides initial follow up to the donor family after donation

Knowledge, Skills, & Abilities

• Proficient in Word, Excel, Outlook, and the ability to learn NEDS’ internal systems including True North, Sharepoint
• Excellent interpersonal skills to communicate openly and effectively with donor families, all members of hospital and NEDS teams
• Critically think, problem solve, and work productively both independently and as a team participant.
• Respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress.

• Bachelor’s Degree in social work, health sciences or related field; or significant equivalent experience in another Organ Procurement Organization
• Experience in hospice care, bereavement counseling, or social work preferred
• Previous hospital experience preferred

Certificates, Licenses, Registrations

• CPE, CLS, or Social Work License preferred

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during the continued COVID-19 pandemic. In order to be employed at NEDS, you must be up-to-date on COVID-19 vaccines, including boosters, for which you are eligible.

When you join New England Donor Services, you can expect competitive salaries and a great benefit package. Benefits include BCBS Health Insurance, BCBS Dental Insurance, Vision Insurance,1x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, Long-term Care Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program, Discounts through Working Advantage and a generous Paid Time-off Program.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.