Field Service Technician Job at Visual Edge Technology
Under the direct supervision of the Field Service Manager, the Field Service Technician is responsible for properly maintaining a territory of Visual Edge IT equipment and maintaining a high level of customer satisfaction through proper communications and equipment maintenance.
Responsibilities
- Services and maintains an entire territory working with seasoned Field Service Technicians in installing, maintaining, and repairing Ricoh, Sharp, Xerox, Kyocera, and Hewlett Packard equipment.
- Resolves at least 85% of service calls with minimal assistance upon training and territory assignment completion.
- Understands and correctly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual.
- Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual Bulletins to include our complete digital line of products.
- Resolves most normal customer relations situations and communicates unusual customer situations to a higher level.
- Maintains parts inventory and achieves acceptable levels of inventory control and usage.
- Completes all required administrative functions in an accurate and timely manner.
- Cooperates with fellow workers and management to achieve service goals.
- Performs other duties as prescribed by the Field Service Manager.
Qualifications
- High School Diploma or equivalent mandatory.
- Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
- Must possess or achieve Comptia A+ certification within one (1) year of hire.
- Must possess strong communication skills and mechanical aptitude.
- Must complete all equipment pre-testing and training.
- Knowledge of Windows and Microsoft Office software products preferred.
- Valid Drivers License and Automobile insurance within company guidelines.
Physical Demands
- Must be able to travel locally daily to various customer sites.
- Requires frequent kneeling and bending and multiple uses of hands and tools. Walking great lengths at a time.
- Frequently requires moving or lifting of up to 75 pounds and able to lift 100 on occasion.
- Exposure to live electrical circuits.
- Exposure to extreme environmental conditions. Including, but not limited to, extreme heat, extreme cold, and working with flammable liquids and solids.
- Able to work in confined spaces.
- Must have specific vision abilities required by this job, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Visual Edge IT is an equal opportunity employer – minority/female/disability/veteran.
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