New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

We currently have a need for a Field Technician to provide onsite support for voice services and implementing system capabilities. The ideal candidate will have three years' experience.

PRIMARY DUTIES:

• Maintains an understanding of telephony (Norstar, BCM, Mitel, Panasonic) and preferably Cisco telephony.
• Monitors effectiveness and efficiency of existing systems; assists with development and implementation strategies for improving the efficiency, reliability and performance of these systems.
• Collaborates with Network and NOC team to analyze network activity and network related issues to discover and prevent systematic errors.
• Recommends and/or train end users to improve system availability and overall performance.
• Engage with client's different departments to resolve trouble tickets

COMPETENCY:

• Works independently, while demonstrating a collaborative work style. Acts with a high degree of accountability and commitment to meeting customer and management expectations.
• Strong decision-making skills
• Strong telephony knowledge
• Good Customer Service experience

EXPERIENCE REQUIRED:

• Experience in networking and/or voice communication systems
• Network switching and routing as related to Unified Communications a plus
• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: English and Spanish a plus.

WORK ENVIRONMENT: Working independently within a network of schools in the Bronx.

EXPECTED HOURS OF WORK: TBD

TRAVEL: Several locations. Will need a car.