The Dental Patient Service Representative works with the dental team and reports to the Dental Program Administrator and Dental Director. The clients are primarily low income, non‑English speaking, Denti‑Cal recipients or uninsured. CommuniCare Health Centers is a Federally Qualified Health Center providing comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, behavioral health and outreach services to low income, multi-ethnic, uninsured and underinsured populations.

Fill-in position, 0 - 40 hours/week, Monday through Friday, some evenings may be required. Travel to different clinics is required. Schedule may vary based on location in Davis, Woodland, West Sacramento, and Esparto.

CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare encourages people of all backgrounds to apply including, but not limited to those who identify as: Black, indigenous, people of color, LGBTQIA+ persons, immigrants, refugees, women, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system.

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Greet and register patients and process eligibility paperwork. Collect patient history and demographics.
• Answer busy telephones during clinics, schedule appointments, provide information according to program protocols, provide appropriate referrals, and take accurate phone messages.
• Assist with patient financial screening. Collect payments for services as needed. Reconcile cash receipts daily.
• Prepare patient charts prior to clinics. Pull and re-file chart. Copy forms as needed.
• Assist with appointment scheduling and confirmation of appointments. Assist with patient follow-up as needed.
• Assist with special assignments and other projects as needed.

SALARY/BENEFITS:

Compensation depends on experience.

Education & Experience: High school diploma with some college coursework preferred. Dental office experience preferred. Excellent knowledge of dental record keeping, charting and billing required.

Special Skills/Equipment: Bilingual Spanish/English required. Good computer skills, including Microsoft Word and Excel. Must provide proof of current driver’s license and auto insurance.

Expectations: Able to work well with small children. Attendance and punctuality is necessary. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers. Able to work independently with little or no supervision.

Physical Requirements: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit and stand for long periods of time. Sufficient range of motion and dexterity to operate computer keyboard. Hearing required for patient assessment. Close and color vision required. Able to lift up to 20 lbs.

Pay Rate:

• The pay range for this position is $17.68/hr.-$23.00/hr.. Starting pay within this range will vary depending on the job-related knowledge, skills, and experience.
• May be eligible for annual 2% + 0-2% merit-based pay adjustment (0-4%)

BENEFITS

• Medical Insurance: Kaiser, Sutter Health Plus, Wester Health Advantage
• Dental/Vision
• Flexible Spending Plan (before-tax savings plans)
• Employee Assistance
• Retirement 403b (including match)
• Robust PTO, Floating Holiday, Emergency Sick Time, & Paid Holidays

ADDITIONAL BENEFITS

• We are an eligible NHSC (National Health Service Core) approved loan repayment site and are proud to have a HPSA score of 25.
• Resilience/ professional development support opportunities, including but not limited to: Licensed clinical consultation group, group team meetings, Persons of Color Coalition and specialized clinical consultation group for those providing services in Spanish