Front Desk Agent Job at Baymont Inn and Suites
Baymont Inn and Suites Cheraw, SC 29520
Duties and Responsibilities
· Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly).
- Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
- Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.
- Maintain confidentiality of guest information and pertinent hotel data.
- Perform daily cash count; prepare bank deposit and review of audit packages.
- Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
- Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.
- Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval.
- Provide special services for guests upon request.
- Performs other duties as assigned.
Qualifications
· HS Diploma or equivalent work experience.
- 1-2 years in a previous customer service position preferred.
- Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
- Basic English communication (verbal and written) skills required.
- May be required to work nights, weekend and/or holidays.
Working Conditions
Because Baymont Inn hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets. Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekend and holidays. Schedules vary based on business need.
Job Type: Full-time
Salary: $8.50 /hour
Job Types: Full-time, Part-time
Pay: From $8.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
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