● Ensure smooth and efficient operation of the Front Desk.

● Always greet every guest with a smile and ask what you can do for them.

● Provide superior guest service at all times. Ability to defuse and resolve potential and real challenges with guest issues. No guest should ever leave the hotel without wanting to return. (refer to guest complaint resolution procedures)

● Checking in guests, checking out guests. Reservations, guest inquiries, concierge services, billing/guest accounting.

● Preform the Guest “Courtesy Calls” and try to call as many guest as possible within 45 minutes after check in. Refer to courtesy call sheet.

● Handle all third party (OTA) reservations and check in procedures.

● Properly check in all CLC guest and post there stay on WebCheckinn.

● Exhibit leadership qualities in the absence of management. Front Desk Agent acts as Manager on Duty when Manager is not present.

● Work closely and harmoniously with all department heads within the property and with corporate personnel when required.

● Insure that all WNW policies are adhered to and provide resolutions when necessary.

● Work closely with sales managers when requested.

● Fill out Sales Lead sheets for potential business.

● Possess ability to deal with potential clients by being knowledgeable on hotel services and rates.

● Follow the 5/10/15 foot rule at all time.

● Flexibility required when requested to work in cases of emergencies. Front Desk agent may be required to cover additional shifts when it is needed.

● Always wear appropriate uniform as prescribed by company policy and maintain personal cleanliness

● Maintain an active posture in total property operations and perform other duties as assigned by management.

Job descriptions are intended as a guideline to deal with the normal day to day operations of a property. As a Front Desk Agent, the individual must be able to deal with the many unexpected situations that arise in a timely and professional manner

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lake George, NY 12845: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.