Front Desk Agent Job at Clarion Hotel Anaheim Resort
**PART TIME OR FULL TIME AVAILABLE!***
***FLEXIBLE SCHEDULES***
SUMMARY
To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- All employees are required to assist any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
- Attends and actively participates in all front office meetings.
- Transmits and receives messages using equipment such as telephone, fax and switchboard.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Understands and complies with Company’s established front office operating procedures, Accounting Manual Policies and Procedures, Cash Handling Procedures, and Credit Card Policy and Procedures.
- Understands the governmental laws and regulations that affect front office operations, ensuring that front office duties are performed in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
- Keeps updated and accurate records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Operates Property Management Systems and interfaces.
- Maintains log of guest issues.
- May make and confirm reservations for guests.
- Posts charges to guest folios in an accurate and timely manner, such as room, food, liquor, or telephone charges.
- Any other duties as assigned
Job Types: Full-time, Part-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekend availability
Experience:
- Hotel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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