We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Exhibits working knowledge of Microsoft Office and reservation management systems

Job Type: Part-time

Salary: $11.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Experience:

• customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $11.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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