Front Desk Associate - 2nd Shift 3pm-11pm Job at La Quinta Inns & Suites
La Quinta Inns & Suites Jackson, TN 38305
$11 an hour
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
EDUCATION AND EXPERIENCE
- Prior Customer Service Experience
- High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Job Type: Full-time
Pay: $11.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Jackson, TN 38305: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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