Front Desk Associate Job at Doubletree Norfolk Airport Hotel
Doubletree Norfolk Airport Hotel Norfolk, VA 23502
$13 - $15 an hour
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements:
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: In person
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