RECEPTIONIST

A. Reports to the Office Manager

B. Responsible for all regular functions in the Reception Office

1. Works posted hours on the schedule developed by the Office Manager/Manager and is responsible for opening/closing the Reception office and the Pool-Recreation area as requested

2. Keeps accurate office records

-Maintenance payments

-Unit rentals

-Unit sales

-Internal exchanges by owners

3. Provides appropriate secretarial service for all departments when directed by the

Office Manager or Manager

4. Maintains direct contact with owners by telephone and in person

-Screens all owner/vendor complaints for Office Manager

-Directs inquiries and complaints to proper departments

-Is able to provide information to owners about Resort activities and has a wide and accurate knowledge of activities in the local or surrounding area

5. Makes all necessary preparations for owner check - ins and check - outs and helps arrange for late arrivals and assists owners in all possible ways, especially when the are here at the Resort for vacation

6. Makes all necessary contacts with Housekeeping or Maintenance departments to resolve any problems or questions

7. Corresponds with owners when requested by Office Manager

8. Assists with semi - annual mailings as requested by Office Manager

9. Maintains good public relations with all who enter the Reception area as a Cold Spring

Resort employee with a good professional appearance

10. Attend regular department meetings as directed by the Office Manager

-Make suggestions in writing for new policy or policy interpretation

-Develops cost-saving ideas and review with Office Manager

Qualifications: General secretarial skills

Work Year: Annual

Salary: Wages set at an hourly commensurate with experience and effort

Evaluation: Performance review may be done yearly by the Office Manager in conjunction with the

Manager

Benefits: See Personnel Manual

Note: In any phase of the duties and responsibilities of a Receptionist that require clarification, the

Receptionist may go directly to the Manager after having previously discussed it with the Office Manager or, failing that, directly to the President of the Board of Driectors or his designee, after having previously discussed it with the Manager.

Administrative Duties:

• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments

Setting:

• Other

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Ergonomic Workspace:

• Yes

Typical end time:

• 6PM

Typical start time:

• 10AM

Work Remotely

• No

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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