We're hiring for Front Desk Receptionist in Brookline!

About us:

The EMME brand, operating under EMME Lash & Brow and EMME Lash Bar provides eyelash extension services in Brookline (Coolidge Corner), Dedham (near Legacy Place), South Boston, and Cambridge (Fresh Pond Mall). We employ a team of professional, licensed lash artists who specialize in lashes and brows, so each lash artist is highly experienced and can consult on every lash/brow scenario. In addition to all styles of lash extensions, we offer brow lamination, lash lifts, tints, and facial wax. Our clients love us as we provide the best-in-class customer satisfaction.

Our Brookline location, EMME Lash Bar, is looking for talented Front Desk Receptionist to join our team!

Are you looking to be part of a beauty team that ensures our clients have an amazing experience from the moment they call to the moment they walk out with a beautiful set of lashes? Do you have exceptional customer service skills and are a fast learner?

If the answer is "yes," we want you on our team at EMME Lash Bar. EMME Lash Bar empowers clients to walk out feeling more confident by amplifying their natural beauty. As a Front Desk Receptionist at EMME Lash Bar, you will:

• Explain the eyelash extensions process to new clients who have never tried lash extensions previously
• Describe the different styles we provide to help clients choose the perfect one
• Establish relationships with clients to grow and retain a clientele base
• Educate clients on the aftercare instructions for best retention and lash care

Why join our Team?

• Free and discounted services and products
• Paid lunch breaks
• Will always look fabulous with lash extensions!
• Work with a team that shares your interests
• Potential to learn lashing and become a Lash Stylist (*with a valid esthetician or cosmetology license)
• High growth opportunities where we help you start on your beauty career

Must haves:

• An engaging personality
• Enjoy interacting with people
• Exceptional client service / phone etiquette
• Have open availability and be reliable to meet scheduling needs
• Quick to learn
• Strong organizational and communication skills
• Be able to work in a fast paced environment managing multiple requests at the same time
• Reliable transportation
• Presentable appearance & willing to wear our brand uniform
• Be a team player
• Retail sales experience and customer service experience (preferred)

Responsibilities include but are not limited to:

• Answering phone calls
• Calling clients for booking confirmations
• Booking appointments
• Helping the client checkout after the service
• Making sure that the salon is organized, tidy and clean (sanitize common spaces, restroom, etc.)
• Client database maintenance
• Running daily reports, cash/payment reconciliation

Please note this open position is for our Brookline location. We are offering a part-time position (3-4 days per week, 6-8 hours per day).

Our locations:

EMME Lash Bar Brookline: 1381 Beacon Street, Brookline, MA 02446

EMME Lash & Brow South Boston: 216 West Broadway, Boston, MA 02127

EMME Lash Bar Dedham: 808 Providence Highway, Dedham, MA 02026

EMME Lash & Brow Cambridge: 184 Alewife Brook Parkway, Cambridge MA 02138

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Where did you work previously that helped you gain front desk receptionist / customer service experience?
• Do you post on social media often and enjoy creating content for Instagram and Tik Tok?
• Do you have an esthetics/cosmetology license or currently undergoing esthetician school? We provide our receptionists the opportunity to train and become a lash artist. (Good to have, not required for the position)
• What is the highest level of education you have completed and where did you attend? (Some high school, high school, some college, Associate, Bachelor's, Master's
• Will you be taking public transportation to get to our salon? There is minimal public street parking. (Address: Brookline: 1381 Beacon Street)
• Please note, if selected, you will be required to work 3-4 days a week (minimum 1 weekend day):

These are the hours for the role; Monday-Friday from 10-6; Saturday & Sunday from 10am-5pm

What days and times work for you? Please list all availability and we will select the working days based on our need.

• Please list the best number to call you.

Experience:

• Front Desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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