Front Desk Shift Manager- Silver Legacy- Full Time- Variable Shift (Reno) Job at Caesars Entertainment
GENERAL SUMMARY OF DUTIES : Provide supervisory assistance, support and job knowledge to the various front office positions.
EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)
- Supervise day-to-day activities of the front desk clerks, and rack clerks;
- Perform pre-shift briefings for all front desk personnel;
- Handle any Guest complaints/problems;
- Assist with group and VIP arrivals/departures;
- Review and make recommendations with regard to scheduling;
- Act as the liaison between the other front office departments with regard to requests for service from the hotel guests;
- Monitor rooms available and the placement of Guests;
- Recommend and assist with the implementation of policies and procedures;
- Adhere to Payment Card Industry Security Standards (PCI Compliance).
- Maintain established procedures of the front desk;
- Monitor clerk overages and shortages;
- Train new and existing front desk clerks;
- Assist Guest services area when required;
- Ensure area is neat and fully stocked as the end of shift;
- Perform periodic reviews and counseling of employees as needed;
- Achieve daily maximum occupancy levels;
- Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co-workers and management.
- Perform other job related duties as assigned by management.
PERFORMANCE REQUIREMENTS : Knowledge, Skills & Abilities: Excellent communication skills with the ability to read, write, and communicate verbally in English. Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours. Skill in decision-making. Understand and comply with all company and departmental rules, regulations, policies and procedures.
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