The search is over! Apply today! Business is back and we are hiring immediately! Enjoy discounted hotel stays worldwide! As a member of our team, you will have the opportunity to learn and grow in hospitality. We are currently recruiting a Front Desk Supervisor to join our amazing team!

Perks

Go Hilton Travel Discounts/Earned PTO/Employee Meals/401k/Health and Dental/Free Parking

Overview

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Assistant Front Office Manager – Front Office Manager

Position Requirements

• 1 to 3 years of supervisor experience mandatory.
• Previous Hilton Experience
• High School Diploma or Equivalent

Essential Job Functions

• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Director or Assistant Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome packets containing room keys, certificates, coupons as appropriate.
• Compute bills, collect payments, handle cash, and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Practice safe work habits.
• Perform other duties as requested by management.

Work Environment and Context

• Work schedule varies and may include working on all shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.