FSC Technical Support Engineer Job at Johnson Controls
Job Details
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience , focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, pension, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
Due to growth, we have a new career opportunity available. The Technical Support Engineer will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls (DDC) and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
Troubleshoot and resolve escalated server, network, control system problems and applications.
Research, replicate, determine root cause and test solutions to field and customer reported problems.
Create and document product application and problem solution articles and videos in a support Knowledge Base.
Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
Perform remote and onsite customer technical support as needed.
Participate in and provide technical support on new product Alpha & Beta test sites.
Coordinate Beta testing and deployment of software patches.
Leverage your subject matter expertise by authoring knowledge base articles.
What we look for
Required
Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
Diagnostic and troubleshooting skills, problem solving skills, and an ability to learn quickly.
Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than start date, unless candidate has a valid medical condition or sincerely held religious belief precluding them from receiving the vaccine.
Preferred
One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
Windows Server configuration and administration, Active Directory and IIS.
Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration
Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
Detailed knowledge of networking protocols and troubleshooting : DNS, HTTP, SSL, SMTP, TCP\IP Networking.
Knowledge of security protocols, secure communications, and certificates.
Working knowledge and experience with any: Metasys, BACnet, MS/TP, LON, and Zigbee
Knowledge of SQL database and script writing
Knowledge of Powershell scripting and/or other light programming experience
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.