Cedar Crest Financial Center in Lebanon, PA, Lebanon County. Full-time position; approx. 40 hours/week; days and hours may vary based on branch need. Must be available to be scheduled around branch operation hours.

The Universal Banker is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals. Time spent in various aspects of this universal role will vary depending upon Financial Center traffic and customer needs.

Responsibilities

• Drive proactive sales conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Proficient in identifying consumer and small business lending opportunities and partnering with centralized lending group to ensure successful customer outcomes.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Provide ongoing support to customers regarding products and services. Perform customer maintenance requests, process teller transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.

Qualifications

Education

High School Diploma or equivalent. (Required)

Experience

2 or more years customer service or sales experience. (Required)

req.18823

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
• Volunteer time off
• Wellness program

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

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