Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a General Manager who will lead the Operations team at our flagship location at 100 Stockton. This property will be Convene's first location in San Francisco and the General Manager will play a significant role in all functions related to a successful opening and daily operation. We are looking for a candidate who exemplifies a passion for Hospitality along with Food & Beverage Service and is a proponent of cultivating a positive and inclusive employee culture. In this role, the General Manager will partner with and report directly to the Regional VP of Operations.

Please note: the property is scheduled to open in October and we would like to have the General Manager begin in July.

What You'll Do:

The General Manager will be responsible for building our pre-opening team, operations processes, and will oversee all aspects of the property management while delivering a best-in-class hospitality experience to clients and guests.

The General Manager will oversee all aspects of Convene's meeting operations (hybrid and physical) at 100 Stockton, as well as direct, implement, and maintain the Service, AV/Technology, Event Operations, and Culinary philosophy. Additionally, the General Manager will be the driving force in creating a culture of positive and inclusive employee relations, ensuring high levels of service and engagement for the team.

This is an exciting opportunity to build and lead the operations team for Convene's first location in San Francisco.

• Alongside the Regional VP of Operations, establish the strategic operating plan for Convene at 100 Stockton to achieve financial, quality goals and survey scores
• Oversee the Service team (internal & 3rd party) including hiring, staffing, scheduling, training, payroll, coaching & mentoring
• Build and foster a positive, healthy, and engaged team culture.
• Drive financial decisions that positively impact the monthly P&L results; work closely with Sales, Revenue, Finance, AV/Technology and Corp Ops on monthly P&L review, monthly forecasting and annual budget process along with meeting KPI's
• Oversee and coordinate the setup and execution of all functions with the Service, Event Operations, AV/Technology, Customer Success and Culinary departments at either single locations or multi-unit complexed locations
• Work with Sales & Revenue team to ensure accuracy in Salesforce and strategic planning efforts to maximize space usage
• Develop and maintain client relationships
• Understand & execute inventory, pars, production, cost controls, and end of month inventories
• Manage property payroll and ensure all property payroll reports are accurate prior to approval and that all employees are compensated properly for their time
• Reviews and maintains companies' goal for guest satisfaction metrics
• Create and maintain positive relationships with building management and landlord partners along with local competitors and surrounding businesses, adhering to all property specific and local guidance
• Manage in compliance with all applicable laws
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and updated accordingly
• Effectively communicate via verbal and written correspondence with all levels of employees and clients, exhibiting GRIT [Genuine, Relentless, Integrity, Teamwork] in all interactions
• Work dynamically and prioritize departmental functions to meet deadlines
• Comply with Convene standards and regulations to encourage healthy, safe, and efficient operations in adherence to best practices and requirements of local guidelines
• Maximize efforts towards productivity by identifying problem areas and implementing solutions
• Oversee property cleanliness, repairs, and maintenance inclusive of FF&E, Facilities, Kitchen Equipment, etc.

What We Look For:

• Previous pre-opening operations experience
• Demonstrated ability to lead and develop other team members
• Experiencing leading an operations team
• Ability to work effectively with clients
• Ability to travel periodically
• Flexible and long hours sometimes required
• Basic knowledge of Audio/Visual equipment set up and usage
• Willingness to roll up your sleeves and work alongside your team to get the job done
• Commitment to a high level of service delivery
• Eagerness to build a team from the ground up

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $115,000 Salary Max: $130,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry's top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson's Bay Company, Ares, and RXR Realty among its investors and has been named one of America's 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

We're Here For You:

At Convene, you'll receive:

• Excellent health coverage for you and your family starting day one
• Medical and insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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