Job description

Full Job Description

Newly opened Doubletree by Hilton Monroe is seeking Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

FULL & PART- TIME POSITIONS AVAILABLE

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guests concerns in a timely and professional manner
• Liaise with our housekeeping staff
• Confirm reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Hilton training to be provided and continued education required of brand standards
• Cross-training in other departments required for operational improvement

Skills

• Work experience as a Hotel Front Desk Agent or similar role
• Hilton experience a plus
• Experience with hotel PMS systems-Hilton systems preferred
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Outstanding customer service attitude required
• Excellent communication and organizational skills
• Degree in hotel management is a plus for advancement opportunities

Job Type: Full-time & Part-Time positions available

Pay: From $16.00 per hour based on experience

Advancement available with additional training

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift-consistant shifts preferred-Steady shifts-days available
• Day shift-Evening Shifts
• Holidays
• Night shifts
• Weekend availability

Experience:

• Hotel or Customer service: 1 years (Preferred)
• Hilton experience a plus

Work Location: One location

Job Types: Full-time, Part-time

Salary: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Township of Monroe, NJ 08831: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Monroe Township, NJ 08831: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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