Health Club & Spa Manager | Semiahmoo Resort

Let’s start off with the most important part-what’s in it for you:
The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!
• Incentive eligible
• Cell Phone allowance eligible
• Parking/Transportation/Commute allowance

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks

• Oversees and supervises the day to day operations of the Spa Department
• Responsible to ensure the overall cleanliness of the facilities
• Develops, coordinates and promotes Spa programs to maximize guest enjoyment and revenue
• Maintains efficient operations, and adherence to established safety and quality standards
• Ensures safe work environment, immediately reporting unsafe conditions or equipment
• Maintains a variety of retail goods and spa products for purchase
• On-going communication with all departments and ensures all staff members are informed of updates, changes and/or problematic situations
• Responds to internal and external inquiries and complaints and maintains favorable guest and employee relations
• Prepares annual department income and expense budget. Generates daily reports detailing budget, revenue and expense information
• Reviews market information to determine trends and identify guest’s needs
• Audits customer billing A/R and codes A/P invoices weekly
• Audits payroll on a bi-weekly basis. Responsible for the daily reconciliation of Time entries, filing of personnel paperwork and bi-monthly distribution of paychecks for the department
• Additional duties may be assigned

The Nitty Gritty

• Bachelor’s Degree (BA) from four-year college or university, or three to five years Spa Supervisory or equivalent combination of education and experience
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret instructions furnished in written, oral, diagram or schedule form is required to successfully perform the essential duties described above
• Must be familiar with Microsoft Word, Excel, Outlook and other computer programs
• Have the ability to multi-task and work in a fast-paced environment with shifting priorities

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:
Located on the pristine shores of Semiahmoo Bay and Drayton Harbor, Semiahmoo Resort, Golf, and Spa is located just about 45 minutes south of Vancouver, BC and 90 minutes north of Seattle. With an abundance of outdoor activities, including beachcombing, paddle boarding, kayaking, bird watching, and so much more, you'll never find yourself looking for something to do. Guests can also book tee times at Semiahmoo Golf & Country Club, open year-round. For guests seeking a more relaxing escape, The Spa at Semiahmoo offers a robust menu of wellness treatments featuring organic skincare products.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.


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