Help Desk Agent I Job at Servant Keeper, LLC.
Help Desk Agent I
(Part Time / Full Time)
(Part Time / Full Time)
Lock Haven, PA / Remote
Description
Servant Keeper reduces administrative burden for church & non-profit leaders, enabling them to more meaningfully know and connect with their members. We are growing rapidly with an aim to be the go-to church management software and payments solution for small & medium-sized churches and non-profits through innovative tailor-built features addressing the most critical user needs, above-and-beyond customer sales and support experiences, fair pricing, strong product reputation with extensive market visibility, and a highly capable and purpose-driven team. We are tight-knit and supportive, while accountable for doing everything we can to better serve our purpose.
Help Desk Agent team members for Servant Keeper are driven to ensure the success of our customers. They are willing to go the extra mile to ensure that every single customer they interact with receives quick solutions to their problems.
Help Desk Agents are responsible for providing exceptional customer service, primarily over the phone, to our customers. The Help Desk Agent will assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner. This position deals front line with customers and must always represent the company and our customer service philosophy with the utmost integrity.
R
equirements
-
Extremely detail oriented
-
Excellent verbal and written communication skills.
-
Ability to sit or stand for extended periods.
-
Must be results-oriented, creative, energetic, and possess a strong phone presence
-
Ability to work independently and solve problems.
-
Excellent organizational skills.
-
Ability to multi-task, prioritize, and manage time effectively
-
Is familiar with basic computer operations, Microsoft Windows & Office applications
-
Will provide exceptional customer service:
-
Either on the phone, live chat, or by email
-
Troubleshoot the customers issue with all tools at your disposal
-
Maintain a positive professional attitude when interacting with all customers and co-workers
Desired Qualifications
-
Customer Support, Customer Service, or other phone support related positions
-
Passion for serving customers
-
Motivated to succeed
Benefits (for full time agents):
-
Competitive Medical, Dental, and Vision insurance
-
HSA and FSA options
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.