Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Help Desk Supervisor.
Job Summary:
Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.
Calance - the place to grow.
www.calance.com
Pay Range - $37.00-$40.00
- Candidate MUST be local to Metro Atlanta
- Contract to Hire
Job Summary:
- Direct supervision of remote Customer Support staff located across the state
- 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
- Coordinate staff scheduling, supervises workload and project status
- Ensures compliance with company policies, customer requirements, quality goals
- Monitor trouble calls & ensures their timely and effective completion
- Provide management level reports on activities, metrics, trends and issues
- Recommend purchase of new equipment and tools to improve staff effectiveness
Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.
Calance - the place to grow.
www.calance.com
Pay Range - $37.00-$40.00
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