CommuniCare Health Services is a world-class provider of health care services throughout 7 states. We are currently seeking a full-time Technical Support Specialist in our IT department to support our facilities in the Greater Baltimore Maryland area. This is a full time position that will be based out of our corporate offices located in the Linthicum Heights area. Some travel throughout the area will be required.

Benefits:

We offer excellent compensation and a comprehensive benefits package. As a CommuniCare employee you will enjoy a competitive salary and PTO plans. We offer you a menu of benefit options from life and disability plans to medical, dental and vision coverage, from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

Duties include, but are not limited to:

• Provides end user support for software and hardware issues via support requests from telephone, email and ticketing system.
• Manage tickets in ticketing system.
• Plan and execute software and patch upgrades via SCCM.
• Hardware support, including desktops, thin clients, laptops, iPads, iPhones, android devices, printers, multi-function copiers, multimedia equipment and wireless devices.
• Perform routine maintenance on all end-users’ computers as required.
• Advise the IS department on product problems identified through technical support calls with end users.
• Works closely with the other IT Staff to develop and monitor quality assurance policies and procedures.
• Assists in final testing of new products.
• Setup and deploy all equipment orders for shipment to end users.
• Provide assistance in maintaining IT asset inventory.

If you meet the requirements below, respond to this ad with your resume for consideration.

Job Requirements:

The ideal candidate will have:

• At least three years’ experience in a Technical Support field, troubleshooting hardware/software problems.
• At least two years’ experience in a LAN/WAN environment with an understanding of network design.
• Proficient in Microsoft Windows and Microsoft Office products.
• Solid analytical and problem solving skills.
• Great customer service skills and a willingness to learn.
• Highly developed communication skills.
• The ability to explain technical procedures in layperson’s terms.
• Interpersonal skills requiring a maximum in courtesy, etiquette and tact, in order to deal effectively with all levels of management, staff, and outside vendors.
• Ability to work independently - candidate must be a "self-starter".
• Reliable transportation.
• Technical Certifications a plus.
• Knowledge of Microsoft SCCM or MDM solution a plus.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.