The Helpdesk 1-3 role is part of the greater IT Infrastructure team, providing secure and reliable solutions to all Rocky Mountain Care’s employees. This role provides friendly support to end-users in a timely fashion for varying business units. Supports, configures, and deploys a variety of laptops, desktops, and tablets. Additionally supporting a wide variety of software applications. Our IT department strives to grow our staff through training and experience by recognizing certifications and achievements. Comptia A+ certification or equivalent is required within 90 days of employment.

Responsibilities

- Install, troubleshoot, and repair computer systems, hardware, and computer peripherals.

- Resolve internal user problems and instruct in the correct operation of laptop, mobile, and desktop devices.

- Support remote and local employees by phone, email, and tickets.

- Operate in a tiered call queue support model.

- Coordinate activities with the appropriate Information Technology (IT) staff.

- Apply industry standard configuration and setup to company owned IT equipment.

- Help maintain parts inventory and log all service/repair activity using internal ticketing system.

- Provide cross-training and assistance to team.

- Perform related duties as assigned.

Skills

- Friendly and confident communication skills

- Interpersonal skills using tact, patience, and courtesy.

- Basic technical troubleshooting

- Ability to manage simultaneous requests

- Ability to multi-task and meet deadlines.

- Ability to work efficiently and productively with minimal direction or guidance.

- Take verbal and written instruction and execute independently.

- Be reliable and punctual.

- Understanding of HIPAA, HITECH, PHI, and PII.

- Must be able to lift up to 25 lbs.

- Must have reliable transportation

Experience

- Entry level position, ability to complete Comptia A+ certification required within 90 days

- Preferred - Technical certification, (i.e. A+, N+, Security+, MCT, MCSA, MCSE, CCENT, etc.)

Travel

- Periodic same day travel to provide onsite support as needed, infrequent multi-day travel

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Woods Cross, UT 84010: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check in accordance with state and federal rules and regulations?
• Do you have Technical certification, (i.e. A+, N+, Security+, MCT, MCSA, MCSE, CCENT, etc.)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.