Job Description:

Unit Information:

What does it mean to be a part of our Homecare & Hospice team?

Home is where families gather, where special occasions are celebrated, and where memories are made. Most of all, home is where you feel comfortable, relax, reflect, and heal. Intermountain Homecare & Hospice is privileged to be the caring hands of Intermountain Healthcare in the home bringing quality, compassion, skill, and excellence. Homecare allows patients to be at home, where they want to be, through their health journey. This exciting work allows you to develop your clinical skills while experiencing this unique and highly rewarding care environment.

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Posting Specifics:

Benefits Eligible: Yes

Shift Details: Full time, 40 hours - varying shifts and days. Intake is open 8 am -11pm, 7 days a week.

Unit/Location: Remote (following on-site training) - supporting all Homecare regions

Benefits:

Intermountain Healthcare offers a generous benefits package that contributes to the overall health and compensation of each caregiver.

• Various insurance options through Select Health, Intermountain’s insurance company
• Onsite fitness centers and discounts to local gyms
• LiVe Well caregiver incentive program – up to $300 per year
• Employee Assistance Program (EAP) – including free counseling for caregivers and their immediate family
• Over 302,000 discount offers across 10,000 cities on everything from movie tickets, pizza and the zoo to car rentals and hotels
• Paid Time Off including but not limited to Parental Leave, Long and Short-Term Disability
• 401(k) with up to 6% employer contribution
• Up to $1,500 referral bonus

Minimum Qualifications

• One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.
• One year of customer service experience.
• Demonstrated excellent interpersonal relations and communications skill.
• Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
• Demonstrate ability to work under stress.
• Demonstrated computer and word processing skills.
• Must be able to work Saturdays.
  

Preferred Qualifications

• Experience with Centricity/IDX.
• Knowledge of Intermountain Healthcare's computer systems.
• Bilingual Spanish speaking
• Admitting, billing, collection and/or insurance verification experience
• Versed in CPT/HCPCS/ICD-9/ICD-10 Codes
• Medical Terminology

Job Essentials

• Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.
• Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.
• Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.
• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
• Organizes daily activities to assure the department functions according to accepted standards.
• Establishes and maintains effective internal and external working relationships.
• Responsible for complying with information privacy / confidentiality policies and regulations.

HME Support Services only:

• Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.
• Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.
• Maintains productivity levels established by management in completing orders.

Physical Requirements:

Hearing/Listening, Manual Dexterity, Seeing, Speaking

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers our commitment to diversity, equity, and inclusion .