Requisition No: 802382

Agency: Children and Families

Working Title: HOPE NAVIGATOR II - 60052961

Position Number: 60052961

Salary: $38,000.04

Posting Closing Date: 05/26/2023

SENIOR HUMAN SERVICE PROGRAM ANALYST

HOPE NAVIGATOR II

This position will be located in Rockledge, Brevard County.

This position is not eligible for telecommuting.

Starting salary is $38,000

For State Employees, if this is a promotion, the salary increase may be up to 10%.

POSITION DESCRIPTION:

“A Navigator is a professional position in the Office of Economic Self Sufficiency (ESS) responsible for helping clients access a wide variety of services and resources to achieve economic independence. Hope Navigators work with clients to identify and overcome barriers to economic self-sufficiency such as employment, education, and transportation.”

Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.

A Hope Navigator is a professional position in the Office of Economic Self Sufficiency (ESS) responsible for helping clients access a wide variety of services and resources to achieve economic independence. Hope Navigators work with clients to identify and overcome barriers to economic self-sufficiency such as education, transportation, and employment.

Duties include but are not limited to:

• Conducting a comprehensive, person-centered assessment to identify client’s goals to economic independence and barriers that prevent self-sufficiency. Formulates an appropriate care coordination plan of action that addresses identified areas of need based on outcomes of the assessment.
• Acting as a navigator for clients regarding available program services and optional methods of attaining self-sufficiency goals.
• Identifying and maintaining a working knowledge of available community resources, in conjunction with the Community Development Administrators and Community Partner Liaisons, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
• Documenting all pertinent information and ensures that all appropriate forms, such as, but not limited to, the intake screening form, care coordination assessment and care navigation plan of action are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Assisting families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families, as necessary. Maintains frequent communication with clients of care navigation, reassess needs, and completes additional referrals and updates to care coordination plan if needed.

KNOWLEDGE, SKILLS AND ABILITIES:

• Apply the policies, procedures, and programs governing the agency.
• Communicate effectively both orally and written.
• Enter data accurately into a computerized system.
• Navigate through computer screens, complete, and review basic computer documents and other forms.
• Plan and organize caseload to ensure work is completed in accordance with established timelines.
• Prepare, clear, concise, and accurate records and reports.
• Establish and maintain cooperative working relationships with clients, coworkers, and community agencies.
• Use computers and related software packages.
• Follow written and oral directions and instructions.

MINIMUM REQUIREMENTS:

• Bachelor’s degree from an accredited college or university or equivalent (4 years) of experience in Social Services.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a Human Services field or equivalent experience (4 years) in Case management.
• Case management experience is defined as experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans.

IMPORTANT INFORMATION:

• This position requires face-to-face contact with clients and travel throughout the community.
• This position is not eligible for Telecommuting.
• Applicants must meet the minimum requirements to be hired for this position.

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.