The Hospitality Manager assists the General Manager to ensure that all departments and systems are operating according to policy and to provide the best guest experience. The Hospitality Manager must be exceptionally organized, able to juggle priorities and tasks that change frequently. The Hospitality Manager schedule must be flexible as required by department and operational needs and will require the majority of shifts to include evening hours when the resort is operating.

Essential Duties and Responsibilities:

Assists each department to schedule according to occupancy, events, and budget.

Analyzes and determines each inn department’s needs and offers targeted hands-on support, including shift coverage where needed.

Assumes responsibility for each department in the absence of a department head.

Assists with development and implementation of employee engagement programs as needed

Serves as Manager on Duty when on property, handling guest service recovery within guidelines determined by the general manager and owners, and providing personnel support as a senior manager.

In the absence of the general manager, responsible for daily accounting functions such as
reconciling server tips and cash receipts, front desk cash receipts, and preparing daily bank
deposit.

Responds to guest communications through the front desk and position email with professional language and style.

General Expectations
1. Be committed to the Company’s mission, vision and values.
2. Interact harmoniously and effectively with others, focusing on the attainment of Company goals and objectives through a commitment to teamwork.
3. Provide the highest level of customer service possible.
4. Follow established policies and procedures and comply with all safety requirements.
5. Communicate in an open, respectful and honest manner with everyone, inside and outside the organization.
6. Be neat and maintain personal appearance and hygiene as appropriate to the position.
7. Adhere strictly to confidentiality of customer, co-worker and internal business information.

Qualifications Needed for Position:

• At least two years of experience in the hotel division with increasing responsibilities.
• Excellent customer service and sales skills.
• Excellent written and verbal communication skills, conveying information and ideas clearly.
• Proficient with Microsoft Office; proficient with RMS or similar Property Management System.
• Strong analytical skills.
• Ability to work with a variety of colleagues and guests.
• Ability to take and give directions.
• Neat, courteous, and able to meet the public with poise.
• Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.
• Time management and prioritization skills, including the ability to meet deadlines.
• Flexible and able to adjust to changing priorities.
• A team player, who is flexible and willing to help support Giri Hotel Management’s goals; ability and willingness to support sister hotels rooms’ operations.
• Ability to lead and motivate teams to a high level of performance.
• Self-direction, organization, motivation and attention to detail required.

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Phippsburg, ME 04562: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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