Hotel Front Desk Host Job at Hilton Garden Inn Boston/Marlborough

Hilton Garden Inn Boston/Marlborough Marlborough, MA

$16 - $17 an hour
The Front Desk Host is one of the most critical roles in hotels. You make the first and last impression of our hotel and can have the most positive influence on a guest's vacation plans. As a Front Desk Host, you will greet guests upon arrival and set them up for a great stay. You will lead the communication & organization efforts to ensure all departments are working together toward one common goal of making the best stay possible for our guests.

If you love to travel, take note of our exceptional travel benefits for all Hilton team members! As a Hilton Team Member, you will have access to employee stay rates as low as $35, at thousands of hotels worldwide. Job Responsibilities Hours : 3pm - 11pm. Shorter hours (5pm-11pm) also available. Weekend flexibility is a must, as those are our busiest days.

First person to smile and greet our guests as they walk through the door!
Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Follows company procedures when handling cash and processing financial transactions
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to company general work rules, department procedures and company policies
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
Follows all company procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures Required Skills and Qualifications
Excellent Smile and Outgoing personality!!
Weekend flexibility is a must
Verbal & Written communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
Maintains predictable and reliable attendance
Ability to lift, push and pull up to 25 pounds on an occasional basis
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods


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