Are you looking for a rewarding career in the hospitality industry? Do you have excellent customer service and leadership skills? Are you looking for an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued? If so, you might be the perfect candidate for the hotel front desk manager position at our prestigious hotel.

As a hotel front desk manager, you will be responsible for overseeing the daily operations of the front desk, ensuring that guests have a pleasant and satisfying stay, receiving the highest level of customer service possible. You will also supervise and train the front desk staff, handle guest complaints and requests, coordinate with and support other departments, and maintain brand standards and policies.

You will also be responsible for supporting the General Manager in the day-to-day management of hotel operations, providing an exciting opportunity for professional development and personal growth.

To qualify for this position, you will need:

• A high school diploma or equivalent required, college degree preferred
• At least two years of experience in a hotel front desk or similar role required
• Knowledge of hotel management software (OnQ and PEP preferred) and Microsoft Office
• Proficiency in English with excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees
• Ability to provide legible communication, including the ability to write routine reports and correspondence.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to work under pressure and multitask
• Ability to work independently, apply good judgement and problem-solve
• Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively
• Physical requirements include frequent use of a computer, occasionally required to lift up to 35 lbs. and the ability to sit, stand or walk for up to 60 consecutive minutes.
• Available to work a flexible schedule including nights, weekends and holidays

WHY WORK FOR US?

In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family’s needs. We offer:

• Paid Time Off
• Medical Coverage
• Health Reimbursement Account (HRA) with an annual contribution to participating employees
• Flexible Spending Account
• Dental Coverage
• Short Term and Long Term Disability Coverage
• Life Insurance Plan (Company paid)
• 401K with a generous employer match
• Aflac Hospital, Accident and Cancer Care Supplemental Coverages
• Employee Discounts, Rewards and Incentives

**Benefits may vary for interns and part-time employees.

COMPANY INFORMATION

The Hampton by Hilton – Amherst is strategically located between two popular destinations – the Amherst Recreation Complex and the University at Buffalo North Campus. The Amherst Recreation Complex provides indoor and outdoor sports and recreational activities year-round. Its Northtown Center is the top tourism destination in town. The hotel is also unique. It is the first one in the nation certified for Universal Design, an emerging standard for socially responsible design.

We are a supportive work environment where associates work hard to put the needs of our guests first; hiring friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an exceptional friendly environment of teamwork and respect.

If you are interested in joining this fun and professional team, apply directly on our career center at: Recruitment (adp.com)