Hotel Guest Service Representative Job at Holiday Inn Express & Suite-Delmar, MD
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties and responsibilities
Welcome guests in a friendly, prompt and professional manner recognizing Hotel Loyalty Members and also returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Check guests out
Accurately process all cash and credit card transactions using established procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Looking for individuals that can work 7a-3p, 3p-11p & 11p-7a.
Job Types: Full-time, Part-time
Pay: From $13.25 per hour
Schedule:
- 8 hour shift
Experience:
- Hotel front desk: 1 year (Preferred)
Work Location: One location
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